A conversation that came up a few times this week is communication management for current and potential clients. In service industries frequently communicate with multiple clients, and occasionally it becomes difficult to remember the details of each case!
A CRM (Customer Relationship Management) System will greatly improve the quality of your communication with clients and it will help to ensure you provide quality service. Your clients will feel loved (not forgotten), and happy clients means referrals!
Here are five reasons to get yourself a CRM system to help you manage communication with your client base!
In conclusion, a CRM system will help support your business systems. It will help improve your communication and improve your service levels.
For those of you starting out, you can look at Hubspot CRM or Insightly CRM, both of these are free!! I suggest giving one or both of them a go (definitely get the Hubspot tracking add on), to discover how they can help your business. Regardless of the system you use, it is a great idea to have some kind of system in place to support your communication.
Have you used a different CRM system? What do you like or dislike about what you use? Let me know in the comments below!
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